Our SMB Solution Approach
Tech Strategy & Roadmap
- What We Do:
- Assess current technology gaps and inefficiencies.
- Define a clear, step-by-step tech strategy that aligns with business goals.
- Identify key tech investments to optimize business processes.
Why It Matters:
80% of SMBs lack a clear tech roadmap, leading to fragmented systems and inefficiencies.
- Our Role
- Develop a tailored roadmap to digitize business processes.
- Shortlist cost-effective, scalable solutions for SMBs.
- Ensure seamless vendor selection and oversee implementation.
Business Process Automation
- What We Do:
- Identify manual, time-consuming tasks that can be automated.
- Find and oversee vendors that implement automation tools for efficiency.
- Optimize workflow automation in sales, HR, finance, and operations.
Why It Matters:
Automating business processes can increase productivity by 40% and reduce costs by 30%.
- Our Role
- Find the right automation tools and vendors to streamline processes.
- Ensure integration with existing business software (CRM, ERP, HRMS, etc.).
- Oversee implementation and ensure ROI-driven automation.
CRM & Customer Relationship Optimization
- What We Do:
- Recommend the right CRM for sales, marketing, and customer service.
- Ensure CRM implementation through reliable vendors.
- Guide integration of CRM with WhatsApp, email, social media, and support systems.
Why It Matters:
SMBs using CRM see a 29% increase in sales and 45% improvement in customer retention.
- Our Role
- Shortlist the best CRM vendors (Zoho, HubSpot, Salesforce, etc.).
- Oversee integration with sales and customer service workflows.
- Ensure smooth implementation and team adoption of CRM.
ERP & Business Management Systems
- What We Do:
- Identify business pain points and ERP requirements.
- Guide selection of the right ERP (SAP B1, Odoo, Tally, Microsoft Dynamics, etc.).
- Oversee vendor-driven ERP implementation and integration.
Why It Matters:
SMBs with ERP improve efficiency by 40% and reduce operational errors by 30%.
- Our Role
- Find and evaluate ERP vendors that fit business needs.
- Ensure integration of ERP with finance, inventory, HR, and supply chain systems.
- Oversee successful ERP adoption and minimize downtime.
AI & Data-Driven Decision Making
- What We Do:
- Implement AI-driven analytics to improve decision-making.
- Guide AI adoption for customer insights, sales forecasting, and predictive analytics.
- Identify AI vendors for chatbots, automation, and business intelligence.
Why It Matters:
SMBs using AI-powered insights make 5x better business decisions.
- Our Role
- Find AI-driven tools to enhance sales, operations, and financial analysis.
- Ensure AI tools integrate with existing CRM, ERP, and marketing platforms.
- Monitor AI implementation and measure business impact.
Cloud, Security & Compliance
- What We Do:
- Guide SMBs in choosing the right cloud provider (AWS, Azure, GCP).
- Oversee vendor-driven data migration and cloud deployment.
- Ensure cybersecurity best practices and compliance (GDPR, ISO, etc.).
Why It Matters:
60% of SMBs that face cyberattacks shut down within six months.
- Our Role
- Shortlist and oversee cloud and security vendors.
- Ensure smooth migration to scalable, secure cloud environments.
- Implement data protection measures and compliance checks.
Tech Vendor & Tool Selection
- What We Do:
- Evaluate various tech vendors based on cost, reliability, and scalability.
- Oversee contract negotiations and implementation planning.
- Monitor vendor execution to ensure successful project completion.
Why It Matters:
Choosing the wrong tools can waste 30% of a startup’s annual budget.
- Our Role
- Identify the best ERP, CRM, automation, and AI vendors.
- Ensure vendors deliver on time, within budget, and as per expectations.
- Monitor vendor performance and provide ongoing optimization.
Why Choose myCTO360 for Your SMB?
We don’t implement tech—we find the right vendors to do it for you.
We ensure tech is chosen based on business needs, not hype.
We oversee vendor execution to ensure smooth digital transformation.
We make tech work for your business—without the hassle of managing vendors alone.
Ready to Upgrade Your SMB’s Tech? Let’s Build Your Business for Growth
At myCTO360, we help SMBs digitize operations, choose the right tech stack, and manage vendor execution—without the cost of a full-time CTO.